Once your order has been confirmed by us, we will be requesting a deposit of  40% of the list value of the goods ordered. Payment can be made either  through a bank transfer,personally through our office in Ubud, Bali. We will furnish our bank details as soon as your order is placed.

Your order will be ready to depart from the Bali. This will be confirmed by our office in Bali. At this stage we will be requesting a final payment for the cost of purchasing your goods. In addition we will be requesting pre-payment for the cost of freight delivery cost. The official “Bill of Lading” will be forwarded to you via courier service approximately 7 days prior to goods arriving at the port of embarkation. The bill of lading is the official documents which enables goods to be passed from the country of origin to the country of destination. The bill of lading is also establishes the ownership of goods to the customer.

The ordering process begins immediately following 40% of the funds for goods being received by Graven Image. This will also include Letter of credit orders. (LOC)
A full outline & explanation regarding deposits and procedures for LOC orders can be obtained on request.

Letter of credit customers will be required to take out an "All risk" insurance policy and must be responsible for the cost of their insurance arrangements.

A. Tours to suppliers for new visitors to Bali will only be carried out by Graven Image on the understanding that there is a serious intention to conduct business.

Please note: Airport pick ups are only available for our regular customers who give adequate prior notice.

B. New visitors to Bali wishing to use our services must place their orders prior to departing from Bali or leave an adequate deposit in order to demonstrate their seriousness to continue doing business with Graven Image.

A. Graven Image cannot be responsible for the depreciation or damage to goods due to prolonged periods of  storage.

B. As a result of a container being filled to capacity and goods are left behind, Graven Image  will offer free storage for a maximum of two months. Any special requirements or arrangements must  first be discussed with the management.

C. Any goods that remain in storage with Graven Image for more than a two month period may incur a storage  cost metered by the cubic meter. 

A. In order for Graven Image to meet the shipping delivery schedules,  customers will be  required to transfer the balance of funds on time.

B. The request  for the balance of funds to be paid will  be made approximately  7-10 days prior to the collection of orders from suppliers.

C. The consequence for any  delays in the receiving of the funds will result in the shipping deliveries  being  rescheduled. Order may cancelled and any deposits will be forfeited to the suppliers if the funds are not transfered within a one month period following our request for payment.

D. Graven Image will take in to account  any extenuating circumstances.

There are four parties involved throughout the process of the sourcing, ordering and delivery of Indonesian products:

Namely: The Buying agency, The manufacturer, The Shipper and Freight containerlines.

The supply of services, goods, packing preparations and the freight delivery area all separates entities.

A. The Graven Image buying agency is responsible for the sourcing, ordering and quality controlling of all goods.

The Manufacturer is respondsible for the manufacturing. Any defects are respondisibilty of the manufacturer.

The shipping & Packing company is responsible for the packing preparation, fumigation and export documentation.

B. Any defects or damage to products should be reported to Graven Image within seven days of receiving the shipment.

C. Any claims for damages must be supported by photographic evidence.

The Shipping documents (Bill of Lading) will be forwarded to you via courier service following the  payment for all agent services untilized from within the buying agency.

The Bill of Lading will be dispatched 10 days prior to shipment arriving at  port destination.

The supply and purchase of goods via our agent service and the freight forwarding delivery are two separate services. Although the freight and shipping companies are appointed by Graven Image, it is the sole responsibility of the freight company for the safely deliver your goods.

There are two types of insurance cover available.

(1) Insurance cover included in the cost of the shipping. The insurance offered by the shipping line only covers a limited liability. It covers liability in the event of the vessel or container being lost at sea or if the containers is damaged or defective resulting in damage to your goods. Full details of total liabilities can be obtained from the shipping line

A  comprehensive  insurance cover by a independent broker is available at a premium of 1.5% of the cost of goods.

Breakages & Claims
Claims for breakages or damages can be made to the freight forwarding company.
Claims can be made through our office at Graven Image. Graven Image will deal with all claims on the customer's behalf.

3. A full inventory of damaged & broken goods must be submitted to our Graven Image office within seven days of receiving your shipment.